Unity Connection Caller Input

Answered Question
May 27th, 2010
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Hi All,

I am trying to setup CUC when caller press 1 play a prompt. It seems everytime I want to configure when caller press 1, 2, ... to play a prompt I have to create seperate call handler then nested to the main AA to play that prompt. is there any easier way to play a prompt when caller press 1, 2, ... on the main call handler?

thanks

Alex

Correct Answer by Jaime Valencia about 7 years 4 days ago

That works if you dial 800, not for caller input. Caller input is just 0 thru 9.

You need a call handler, set the transfer options to yes, ring subscriber at this extension: 800 and the caller input attemp transfer to that CH.


HTH


java


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Correct Answer by Jaime Valencia about 7 years 4 days ago

No, that's the way this works. 1 call handler per new option configured as caller input


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

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alex goshtaei Thu, 05/27/2010 - 11:21
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Thanks for the reply,

one more question:

we have something like, for customer server press 1, which it has to transfer to extension 800. Extension 800 doesn't exist in CUC, but I checked "Allow Transfers to Numbers Not Associated with Users or Call Handlers", when I press 1, CUC says " I didn't recognize as a valid entry".

any suggestion would be appreciated.

Alex

Correct Answer
Jaime Valencia Thu, 05/27/2010 - 11:30
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That works if you dial 800, not for caller input. Caller input is just 0 thru 9.

You need a call handler, set the transfer options to yes, ring subscriber at this extension: 800 and the caller input attemp transfer to that CH.


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

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