CUPC soft phone issue

Answered Question
May 28th, 2010


I ran into an issue in setting up CUPC soft phone in CUCM.  Out standard user ID is [email protected].  However in CUCM device setting it only accept a certain format, UPCXXXXXX with a max of 12 characters in cap only.  I searched Cisco documents.  It mentioned change john.doe to JOHNDOE or john_doe to JOHNDOE but there is no mentioning of how to change an email address naming format.  I tried different combination.  None work.

Please helps.



I have this problem too.
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