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VSMS/VSOM "There are no Encoders supporting Events"

Hi guys,

i got this error message: "There are no Encoders supporting Events" when I tried to add an event based on motion detection. Also the window status in the Motion Config tab is Inactive. I use VSMS/VSOM 6.2/4.2 and cisco 2520 IP Dome cameras. I couldn't find anything related to this issue.

Everything is working fine unless this thing.


Thanks a lot.

14 Replies 14

No one has run into this issue?

Here are some more details:

CIVS-MSP-1RU

CIVS-IPC-2520V firmware 2.1.2

VSMS/VSOM version 6.2.0/4.2.0

Thanks a lot.

Regards,

Cristian

bcc.technik.ip
Level 1
Level 1

Have you checked the enable motion detection box within your feedconfig?

Without configuring at least one feed for motion detection you can't configure motion detection based events...

yes, it's already configured (it is mandatory). otherwise you can't configure motion detection at all.

Thanks.

Do you get this dropdown menu ?

yes. i have it.

Thanks.

I have also updated the system to VSMS/VSOM 6.2.1/4.2.1 but still got the same error.

Thanks.

can you update at least one cam to the newest firmware 2.1.4 and reintegrate it into vsom (after deleting it)... your firmware is from release rate: 28/Aug/2009

just a try, i dont't know if it helps

i tried with 2.1.4 (with both 6.2.0/4.2.0 and 6.2.1/4.2.1) and it failed again. it's a strange thing.

Thanks.

I only use 4500 series cams so i only can guess...

Are there differences if you configure a mpeg4 feed for motiondetection or a mjpeg feed ?

no, the result is the same (.. no encoders ..).

Thanks.

What about the installed driver package within the management console?

I use dp_cisco 1.5-06....

on 6.2.0/4.2.0 there is dp_cisco         1.5-02d.

on 6.2.1/4.2.1 dp_cisco         1.5-06d

Thanks.

the encoder is seen in the Device Configuration Report area.

very strange error!

Thanks.

Problem was solved by adding the camera as a normal 2500/W model (not dome).

Cristian

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