Outbound Dialing from CVP In Comprehensive Mode

Unanswered Question
May 28th, 2010

Has anyone around here worked or tried doing this?  I have some preliminary things working as of last night with CVP and some TCL Scripts I hacked together.  If anyone has worked on it, is anyone interested in getting together and making something a bit more complete and useable for the masses?

Cheers,

Chad

I have this problem too.
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hyavari82 Sun, 05/30/2010 - 17:42

hiya, just to let you know that outbound dialling has been achieved using mysql db and tcl scripts on gateways using sip triggers in a reoccuring set time e.g. every 15 seconds. CVP 8 has a built in "courtesy callback" function with machine detection ( not sure how accurate the machine detection is ). maybe worth just playing with v8??

Chad Stachowicz Mon, 05/31/2010 - 10:40

I am aware.  I am actually looking for the specific ability to generate an outbound call from CVP Studio anytime I want and give it IVR treatment.  as far as I know this hasn't been done.  I would also like to figure out a way then to disconnect the call and terminate it properly in ICM with being answered.  But this I will work on next.  Is the courtesy callback just some microapp type thing?

Thanks for the information!

Courtesy callback is the interaction of several things - a TCL file on the gwy, custom ICM script (.ICMS sample supplied), 5 custom CVP VXML (Audium) scripts supplied (three you can modify, 2 you cannot), and the requirement to have the Reporting Server (that last one annoys me).

I haven't played with it yet.

Regards,

Geoff

david.macias Fri, 06/04/2010 - 10:01

Additionally, isn't this available with CVP 8.0?  Unless I'm missing what Chad is trying to do.

david

Chad Stachowicz Fri, 06/04/2010 - 11:46

Hi David,

  From my knowledge CVP 8.0 has courtesy call back, which is really just a nice waiting system and im guessing and a little oubound dialing.  I was unaware that you had the flexability to start calls and give them seperate IVR treatment and connect them together a later date...

for example transfer outcall a mobile phone and ask them if tey would like to accept the call from number blah and they hit one 2 accept and 2 to not.

That kind of stuff.

Also does anyone with the CVP 8 NFR want to post up just the TCL file so I can have a look at it?

Thanks,

Chad

david.macias Fri, 06/04/2010 - 13:25

Chad,

Thank you for the explanation of what you're trying to do, I was being dense and just didn't get it.  I hope you get it working, it does sound like a good feature.

david

Chad Stachowicz Fri, 06/04/2010 - 17:08

David,

  Thanks, I think the developer in the other forum hit my problem on the head, I though it was an ack issue with my second leg, I just missed a TCL command.  Unfortunaly my test environent is down till sunday for network changes, so hopefully I can report back successful test and a hackjob TCL and guide for people to play with.

Anyways in the next few weeks after some refinement I will release it, and offer it back to the CCBU to see if they can turn it into a useable feature for the masses. (full outbound functionality equivelent to that of UCCX)

Cheers,

Chad

Chad Stachowicz Mon, 06/07/2010 - 06:21

I sorted out the last bug with brdiging the calls, no i just need to put some kind of a process around this...  You can find the PoC script in this forum..

http://developer.cisco.com/web/vgapi/forums/-/message_boards/message/2231700

I will release a pack in the next few weeks to the community with a full installation and configuration guide to support outbound dialing and bridging in CVP...

Cheers all,

Chad

Sethuramalingam... Sun, 12/11/2011 - 21:46

Hi Chad,

Were you successful developing and using this outbound in comprehensive mode? Can you share with a larger audience?

Thanks!

-Sethu

Chad Stachowicz Fri, 06/04/2010 - 17:13

Geoff,

   Thanks for this.  I believe with my new utility it would be fairly simple to write your own courtesy callback mechnism without the need for a silly cisco reporting server.  Just a few custom action elements.

Let me know what your experience is when you try it, I am tempted to order CVP 8.0 now.  Most importantly CVP 8.0 includes post call survey for SIP I think!

Cheers,

Chad

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