Chat with Customer in UCCX

Unanswered Question
May 28th, 2010

Is it possible in UCCX to an agent (or a supervisor)  estabilish a chat session with a costumer? If it is possible, is there a queue to the chat incoming requests?

Best Regards.

I have this problem too.
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gogasca Fri, 05/28/2010 - 16:33

EIM and WIM were the options available but I think now is EOL

Customers are moving towards WebEx SupportCenter for chat and collaboration. WebEx SupportCenter  provides strong collaboration and tech-support capabilities, in addition  to chat.

cfujimura Fri, 05/28/2010 - 17:00

Thanks for the information.

The UCCX options you talked about does not exist anymore  on UCCX  version 8.

And I think that webex has no integration with UCCX. So, it will not work properly.

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