05-28-2010 02:38 PM - edited 03-15-2019 10:59 PM
Is it possible in UCCX to an agent (or a supervisor) estabilish a chat session with a costumer? If it is possible, is there a queue to the chat incoming requests?
Best Regards.
05-28-2010 04:33 PM
Customers are moving towards WebEx SupportCenter for chat and collaboration. WebEx SupportCenter provides strong collaboration and tech-support capabilities, in addition to chat.
05-28-2010 05:00 PM
Thanks for the information.
The UCCX options you talked about does not exist anymore on UCCX version 8.
And I think that webex has no integration with UCCX. So, it will not work properly.
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