Is it possible in UCCX to an agent (or a supervisor) estabilish a chat session with a costumer? If it is possible, is there a queue to the chat incoming requests?
EIM and WIM were the options available but I think now is EOL
Customers are moving towards WebEx SupportCenter for chat and collaboration. WebEx SupportCenter provides strong collaboration and tech-support capabilities, in addition to chat.
The UCCX options you talked about does not exist anymore on UCCX version 8.
And I think that webex has no integration with UCCX. So, it will not work properly.
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