My Service Monitor (2.2) is associated with my Communications Manager (6.1). When I click on the "success" button, it says that data is discarded. I am sending a screenshot of this page.
In the server, cdr and cmr data appears in CSCOpx\qovr\preserve folder but is moved to CSCOpx\qovr\saved folder in few seconds. So data arrives at Service Monitor but cannot be reported.
What can I do to solve this problem?
I tried the steps below, but it did not work:
1. Remove the Service Monitor application billing server; (doing so removes the associated list of
2. Restart the CDRM service.
3. Add Service Monitor to Unified Communications Manager as an application billing server.
4. Restart the CDRM service.