asa 5510 asdm not working like it should

Answered Question

Hi,


i have a 5510 and the asdm was working fine all the time. But the there was a power outage and ups ran out etc. On boot, internet works but asdm cannot be accessed and also remote access vpn does not work anymore. When i cli to it , i see all the settings correct and intact.


5510FW# sh ver

Cisco Adaptive Security Appliance Software Version 7.1(2)
Device Manager Version 6.2(5)


5510FW(config)# sh flash
-#- --length-- -----date/time------ path
  9 6764544    Jan 26 2010 10:56:00 asa712-k8.old
10 0          Jun 03 2013 07:14:40 crypto_archive
13 11862220   Jan 21 2014 05:42:16 asdm-625.bin
14 0          Jan 26 2014 11:01:28 log
44 16459776   Jan 26 2014 10:37:22 asa822-k8.bin
45 5548032    Jan 26 2014 10:49:24 asa708-k8.old
46 8589312    Jan 26 2014 11:00:14 asa724-33-k8.old
47 0          Jan 26 2014 11:01:46 coredumpinfo
48 43         Jan 26 2014 11:01:46 coredumpinfo/coredump.cfg


5510FW(config)# sh asdm image
Device Manager image file, disk0:/asdm-625.bin


5510(config)# sh run | in http
http server enable
http 0.0.0.0 0.0.0.0 Outside
http 0.0.0.0 0.0.0.0 Inside


My java version on my client is

C:\>java -version
java version "1.6.0_19"
Java(TM) SE Runtime Environment (build 1.6.0_19-b04)
Java HotSpot(TM) Client VM (build 16.2-b04, mixed mode, sharing)


There was an asdm-508.bin also which was removed but it was not set as the image to use. I get the error below when trying to access it local or from outside

404 Not Found

The requested URL /admin/index.html was not found  on this server.

Correct Answer by Jennifer Halim about 6 years 9 months ago

ASDM version 6.2.5 does not support ASA version 7.1.2.


Seems like after the power, the boot system is set to ASA version 7.1.2.


Since you have ASA 8.2.2.bin in the flash, I am sure that you were running that version before.


Please upgrade the ASA back to 8.2.2:

1) run "sh run boot",

2) configure the boot system for asa822-k8.bin.

3) Remove the boot system line which is referring to the asa version 7.1.2.

4) Save the config: wr mem

5) Reload the ASA - it would come back with version 8.2.2, and ASDM 6.2.5.


Hope that helps.

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Correct Answer
Jennifer Halim Sun, 05/30/2010 - 18:08
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  • Cisco Employee,

ASDM version 6.2.5 does not support ASA version 7.1.2.


Seems like after the power, the boot system is set to ASA version 7.1.2.


Since you have ASA 8.2.2.bin in the flash, I am sure that you were running that version before.


Please upgrade the ASA back to 8.2.2:

1) run "sh run boot",

2) configure the boot system for asa822-k8.bin.

3) Remove the boot system line which is referring to the asa version 7.1.2.

4) Save the config: wr mem

5) Reload the ASA - it would come back with version 8.2.2, and ASDM 6.2.5.


Hope that helps.

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