CUCM-BE 7.1.3 - Can't access Cisco Unity Connection

riko.arizona · ‎05-31-2010

Hi,

I have CUCM-BE 7.1.3. I can't access Cisco Unity Connection and I receive the following error :

HTTP status 500

type: Exception report

message:

description: The server encountered an internal error () that prevented it from fulfilling this request.

exception:

javax.servlet.ServletException: com.cisco.unity.datatools.DataException: unable to get authentication transfer object

org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:516)

org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:423)

org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:226)

Server was restarted, but I can't access Cisco Unity Connection.

Thanks

Jaime Valencia · ‎05-31-2010

Was this working before or is this a new install?

A lot of people search the CSC for help on similar problems so please refer to the products by the correct name to avoid confusions, this is Unity Connection, not Unity.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

riko.arizona · ‎05-31-2010

This working before.

Sorry for wrong thread name. The thread was edited.

Thanks

Jaime Valencia · ‎05-31-2010

Any changes prior to the problem?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

riko.arizona · ‎05-31-2010

I just sync user for voicemail. When I try to access Cisco Unity Connection again, HTTP status 500 error message displayed.

Thanks,

Riko

David Hailey · ‎05-31-2010

When you say sync users for VM, I assume you mean LDAP. So, can you access CU Admin using the application administrator user you created during installation (ex: ccmadministrator, cuadministrator...people use various names for the app ID).

Hailey

Please rate helpful posts!

riko.arizona · ‎05-31-2010

No... I am synch users for user who change DN or create a new user for VoiceMail. I created in CM>User Management>End User.

I have access CU Connection Administration using application administrator user that I created (ccmadministrator).

Thanks