I have integrateged Cisco-Genensys through CTI application user and the integration is working fine.
Here in Genensys , Genesys dials like this "xxxxxxxxAAAAAAyyyy"
where xxxxxxxx is phone number of the customer, yyyy is the extension number of the customer
and AAAAAA is the saparator between phone number and extension number.
Genesys dials the whole string like "xxxxxxxxAAAAAAyyyy" and passed it
as blind transfer to Cisco Call Manager,
and I have created 1 translatation pattern in Voice Gateway which
translates AAAAAA to ",,,,,,". and there is 1 SIP Trunk beween CUCM and Voice Gateway,
in Voice Gateway i made dial-peer configuration below
dial-peer voice 1003 pots
forward-digits all ,
Now the objective is to dial-out xxxxxxxx then wait for 6 seconds (since there is 6 "," in the dial-peer)
and then send XXXX as a DTMF (caller entered digits).
But as per the presnt configuration it is not able to connect the call and call drops.
Please let me know how to achive this, what else configuration is left in Voice Gateway and CUCM.
JTAPI Current version 6.1(2.1000)-12
CCM-TServer version 7.6
License Manager Version 9.5
Voice Gateway Protocol- H.323
Appreciate the help in advance.