I'm having trouble with this scenario:
I have an cisco ip phone which has two DN (2001 2002) and registered with CUCM 6.0. When one of these lines is in use i want calls that come to the other line to recieve a busy tone, or if possible the calling party know (by a beep or something like that) that the person they are calling is already at the phone and cannot accept the call at the moment. Is a solution for this scenario?
Your suggestion will be very helpful.
You cannot define the number of calls on inbound/outbound only.
You can get the busy tone until the 5th call (or whatever CFB you have configured)
Calls 1-4 will only know the phone is ringing but they cannot be alerted that the user is already in a call. We do not provide any special tone or configurable behavior that if a line has 1 call to ring differently to the user.
If this helps, please rate