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Recording/Monitoring Requirements for 5.x

Brian Carscadden
Level 5
Level 5

‎06-01-2010 07:07 AM - edited ‎03-14-2019 05:49 AM

Can UCCX 5.x Enhanced with a single server support monitoring and recording? If so what is the limit on sessions/streams?

Thanks in advance.

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0 Helpful
8 Replies 8

Walter Solano
Level 7
Level 7

‎06-01-2010 07:22 AM

Hello Brian,

You can do monitor and recording with just one server without any issue. There are two different ways to do Monitor: Spam base a desktop monitor.

In this guide could find more information about each one of them.

Desktop Monitor

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008075025a.shtml

Spam:

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00801a62a8.shtml

And in the Chapter 7 of the SRND are some considerations for the Spam base solution:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/design/guide/crs502srnd.pdf

Also could you please tell us the HW that you are using to try to find out the number of concurrent session.

HTH

Please rate this post if was helpful

Walter Solano

CCNA Voice

Cisco UCCX Specialist

0 Helpful

geoff
Level 10
Level 10
In response to Walter Solano

‎06-01-2010 07:44 AM

Freudian slip there? Spam? I love it.

Regards,

Geoff

0 Helpful

Walter Solano
Level 7
Level 7
In response to geoff

‎06-01-2010 07:47 AM

Spam is harder to troubleshoot some times, but its nice.

0 Helpful

Gergely Szabo
VIP Alumni
VIP Alumni
In response to Walter Solano

‎06-01-2010 08:57 AM

Oh, this brought back my childhood, and I remembered this http://www.youtube.com/watch?v=M_eYSuPKP3Y

(Actually, this message is kind of spam, isn't it?

Walter Solano
Level 7
Level 7
In response to Gergely Szabo

‎06-01-2010 09:29 AM

Nice video Net....

0 Helpful

Brian Carscadden
Level 5
Level 5
In response to Walter Solano

‎06-01-2010 09:23 AM

Thanks for the reply. So a separate recording/monitoring server is not required ... I can provide these services on a standalone 5.x Enhanced server?

Also, the instructions point to older versions of UCCX and UCM ... I don't suppose Cisco has a more recent guide (?)

Brian

0 Helpful

Walter Solano
Level 7
Level 7
In response to Brian Carscadden

‎06-01-2010 09:28 AM

That is correct, you don't need a separate server to do monitor and recording that can done in a stand alone server without a

any issue, the type of deployment where you have one server running different types of services is known as expansion model and it was use in older versions of UCCX.

These are the documents for version 5 of UCCX.

Install Guides:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_installation_guides_list.html

SRND:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_implementation_design_guides_list.html

Admin

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_and_configuration_guides_list.html

HTH

Please rate this post if was helpful

Walter Solano

CCNA Voice

Cisco UCCX Specialist

Brian Carscadden
Level 5
Level 5
In response to Walter Solano

‎06-01-2010 09:50 AM

That works for now. Thanks for all your help.

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