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Upload custom BACD greeting

bigdaddyajay
Level 1
Level 1

Is it possible to upload a custom .au prompt for the BACD in CCA?  I can upload MOH files, but I can't move that file into the "bacdpromts" directory on the flash.  Latest CCA and UC520 software pack.  Thanks

4 Replies 4

bigdaddyajay
Level 1
Level 1

Also, on the topic of prompts, when I try to upload an AA .wav prompt from either web CUE or CCA, I get "error unsupported audio type."

My .wav files are 96 bit rate, PCM and under 500k in size.  Though GSM doesn't seem to work either.  Any ideas?

If i record a prompt in AA I can download those and reupload those prompts fine. 

WRT BACD, you should be able to record Welcome and Transfer prompts right from the CCA GUI (shown below).

When you click apply, CCA transfers it to the correct place for you...

uc520_lab_4#dir
Directory of flash:/bacdprompts/

   62  -rw-       30421   Mar 1 2010 16:16:18 -05:00  app-b-acd-3.0.0.2.tcl
   63  -rw-       57442   Mar 1 2010 16:16:18 -05:00  app-b-acd-aa-3.0.0.2.tcl
   64  -rw-       75650   Mar 1 2010 16:16:20 -05:00  en_bacd_allagentsbusy.au
   65  -rw-       83291   Mar 1 2010 16:16:20 -05:00  en_bacd_disconnect.au
   66  -rw-       63055   Mar 1 2010 16:16:22 -05:00  en_bacd_enter_dest.au
   67  -rw-       37952   Mar 1 2010 16:16:22 -05:00  en_bacd_invalidoption.au
   68  -rw-      496521   Mar 1 2010 16:16:24 -05:00  en_bacd_music_on_hold.au
   69  -rw-      123446   Mar 1 2010 16:16:26 -05:00  en_bacd_options_menu.au
   70  -rw-       42978   Mar 1 2010 16:16:26 -05:00  en_bacd_welcome.au
   71  -rw-       34794   Mar 1 2010 16:16:28 -05:00  en_bacd_xferto_operator.au
  139  -rw-       39046   Jun 1 2010 14:30:30 -04:00  en_testwelcome.wav

----------------------------------------------------

Regarding MOH and Ringtones...

https://supportforums.cisco.com/message/1211880#1211880

In general PCM files must comply with these format guidelines for proper playback on Cisco IP Phones...

        

    * Raw PCM (no header)

      
    * 8000 samples per second

      
    * 8 bits per sample

      
    * uLaw compression

While you can use any standard audio editing packages that support these file format requirements to create PCM files, the Cisco Office Manager will convert most file types into the proper format for you.  Have you heard of the OM for the End User?

bigdaddyajay
Level 1
Level 1

Thank for the reply.  I don't want to record the BACD prompt in CCA, I have an .au pre recorded.  How can I upload that and use it?

Have you tried just 'drag and drop' it onto the UC500 ICON in the topology view of CCA.

Then it will probably be placed in the flash root, so you would have to move it yourself.

In this case, you want to name it the same name as the existing file that the systm is configured to use or it wont be used.

I havent done this, but it seems that this should work.

Here is the PDF on B-ACD

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40tcl.pdf

PAGE 26 please

Message was edited by: Steve DiStefano

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