Fax Hunt Group

rwshaheen · ‎06-01-2010

I have a customer whose previous system allowed them to rollover fax calls to an available secondary machine if the primary was busy. I do not see anywhere in CCA where this can be done. CCA does not let you choose fax extensions to add to hunt groups. My question is can this be done and, if so, how?

Steven DiStefano · ‎06-01-2010

Confirming that CCA only allows 'User Mode' FXS ports to be available to hunt groups.

For the non-user mode phone, CCA does not create ephone-dn for the extension #.

Since CME hunt groups only allow ephone-dn extension numbers as it's members, CCA does not display the extension number as available extension for the hunt group.