I setup Helpdesk end user's with following permissions:
Standard CCM Phone Admin
Standard CCM End Users
My goal is that helpdesk folks can only configured phones and associated users to phones but got the following questions:
1. What do most folks do out there in setting their helpdesk folk's permissions?
2. What is the diff btwn "phone admin" and 'Standard ccm phone admin" cco is really bad on this one. I believe standard stuff allows READ-Only on the gui while "phone admin" allows you to modify/add/delete??? is that a correct assumption?
3. What is "standard CTI alllow control on all devises" permission