My company is migrating our telephony system from Mitel to CME and one of the features that we need to have in CME is FAC. Making some research I have found a workaround to use FAC with UC500. My question is:
can I use this same configuration with CME? I already have the audio files, but I don't have the script.
the link where I found the workaround is this : https://supportforums.cisco.com/docs/DOC-9795/#Can_UC500CME_be_configured_to_prompt_a_caller_for_a_PIN_before_placing_a_call
Does anybody know of a method to enforce FAC with CME?
If you would like to configure FAC in CME you should use the steps described in that link using a TCL script, and should work just find in you CME route.
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Cisco UCCX Specialist