Hi Bill,

Thanks you for your idea, but that is not what I need. The problem with this solution is that the codes are assigned per phone and not per user. If a user with International calls privilege wants to make a call from any phone he or she will have to know that phone's PIN. I need something like the FAC that is used in CUCM.

Walter,

I know that I need a script to implement FAC, and that is the problem I don't know much about TCL scripts. Isn't there a way that this could be done using only CLI Commands?

I don't understand why CME v8.0 does not have this feature by default, if UC500 has it and CUCM 4.x , 6.x, 7.x and 8.x all have it.

Hello,

The specific reason of why this has not been incorporate in the current version of CME, what I can suggest you is to contact you account manager and request him to open a PER request so it can be available in further releases, but for now the only option is the TCL.

HTH

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Walter Solano

Cisco UCCX Specialist

I think I found the script. It seems that the script is compiled into the image. It authenticates using (ani, dnis) for (account, password). If that fails, it collects account and pin number, then authenticates using (account, pin). The script's name is Clid_authen_collect.tcl.

The last thing  to know now, is where can I configure each user's PIN number.

The link to see the script is: http://www.cisco.com/en/US/docs/routers/access/as5350/software/feature/guide/pull_ivr.html#wp1021162

Any help will be much appreciated.

ok, I have reviewed the first link I posted and found out that there was the procedure to create the usernames and password for every user. So I guess that the only thing left now is to try it out and see if it works!!!!

I'll let you know when I have the chance.

I am glad to hear that, please let us know the results.

Don't worry Walter, I will Thanks

hi, joseph!

did the script work for u ??

i need that too

Yes the script worked great, you should give it try.

Hi Joseph, could you explain how did you get it to work? I've been trying it out on a UC540 (which I understand has that same clid_authen_collect script built in already) and I do the configuration just as the link provided above  https://supportforums.cisco.com/docs/DOC-9795  but it just doesn't prompt me for a PIN when placing a call.