Click-to-call on 3rd party CRM with CUCM/E

Unanswered Question
Jun 2nd, 2010
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Hi all,


I'm trying to find the different options available to achieve the following

a) 3rd party CRM is a web based application

b) similar to CallConnector, i want to perform call control of my ip phones through this CRM (i.e. custom developed buttons)

c) no UCCX/E involved


Is there an existing product that would be able to achieve this? Does Cisco opens up the API for call control by 3rd party apps. If so, where can i get more info on this?


Thanks!


-JT-

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