UCCE v7.5 - Prevent Agent from going into Not-Ready on RONA

Unanswered Question
Jun 2nd, 2010

Does any one know whther it is possible to prevent Agents using IP Phone Agent from going into Not-Ready once a call has been presented and the RONA timer has expired?

My customer is fully aware of the implications of doing this. They are not using CAD or CTI-OS.

Many thanks


I have this problem too.
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