06-02-2010 07:34 AM - edited 03-14-2019 05:49 AM
Does any one know whther it is possible to prevent Agents using IP Phone Agent from going into Not-Ready once a call has been presented and the RONA timer has expired?
My customer is fully aware of the implications of doing this. They are not using CAD or CTI-OS.
Many thanks
Freddie
06-02-2010 07:51 AM
If you don't set the RNA timer in the agent desk settings, the agent will not be made not ready.
Whoops: did not read carefully. You are using IP phone agent. Sorry, I don't know.
Regards,
Geoff
06-03-2010 01:53 AM
Why does this work when using CAD and not IPPA?
Rgds
Freddie
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