We are currently trying to track and monitor key strokes made by phones for active calls. The issue we are trying to combat is call fraud by our call center agents. We are hearing of reps who find IVR's to dial and figure out how to keep themselves in call loops to pad their call times, keep out of the queue, etc. We would like to be able to take a dialed number from an agent from the CDR and recreate the call by seeing what numbers were pressed during a call to determine if the reps are indeed trying to pad their call times etc. Does Cisco have a tool out there that captures this data in an easy to get tool? CDR does not capture this data and TAC has told me that I would need to dig through log files to get the information I need. Any information and help on this would be greatly appreciated.