Wireless 7921 Keypad Issue

hchattley · ‎06-02-2010

I am having an issue when a user presses any key on the keypad it does not respond in a timely fashion or the number appears 3 or 4 times. Any ideas?

Jonathan Schulenberg · ‎06-02-2010

Is this a single phone that it is happening on? If so, you may have a hardware failure.

If there are multiple phones this is happening on your best bet is to open a TAC case unless you are well equiped for wireless sniffing/packet capture. You would need to see if there is any delay in the SCCP signaling packets/frames either on the wire or in the air.

aod · ‎08-04-2011

What did TAC say? I'm having a similar issue but it's just not one phone. It's all of them.

hchattley · ‎08-05-2011

I was having this issue on a few phones. Not many. I put in a TAC request and they replaced the phones. My users have not been complaining any more about these issues.