visual voicemail dials 5555

ahmeds · ‎06-02-2010

Hi:

I just implemented visual voicemail using CUCM 7.1(3) and Unity Connection 8.0; everything seems to work, however, when I try to play a message it dials 5555, then, of course, it plays the message "your call cannot be completed as dialed" recording.

Any idea what I am missing here?

Regards;

Ahmed

Rob Huffman · ‎06-03-2010

Hi Ahmed,

Did you configure a new Visual Voicemail Pilot # as described in the attached doc?

http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/visual_voicemail/7.0/english/install/guide/install.html#wp1056980

Cheers!

Rob

arielroza · ‎06-25-2010

Rob, Ahmed,

I´m setting up Visual Voicemail on a Unity 7.0(2) ES 35 box, following the guide, and running into the same issue. Have you found a solution to this?

Regards,

Ariel.

ahmeds · ‎06-25-2010

Hi Rob, Hi Ariel:

I got it working, I was missing "Pilot Number for TRAP Connections" under connection administration.

Thanks Rob.

Regards;

Ahmed

arielroza · ‎06-25-2010

Ahmed,

I envy you! Sadly, I have Unity and not Unity connection, so I have no such parameter. Thanks, anyway!

Ariel.

arielroza · ‎06-28-2010

Rob, Ahmed,

I found my error. I was using an extension with asterisk (*) at the beginning, which Unity seems not to like in the Call Routing Table (despite showing me no error messages).

Regards,

Ariel.