DMM4400G connection issue with DMM

yasanthie · ‎06-02-2010

Hi,

I have some problems interfacing my DMP4400 to DMM.

I tried to connect my DMM4400G to DMM running in my virtual machine. DMM4400G has username password combination as "username/password" , "admin/Default123". In my DMM I configured the servelet address as my DMM IP address and username password as "admin/Default123". (This is the DMP Web admin login)

Then when discovering my DMM it discoverd the DMP. I can see green indication under my Digital Media Managers in DMM. But after 2-3 minutes time it indicates red cross mark as DMP is down. But I can ping my DMP and can login also. When I went to see Alerts under DMM administration I can see there is a DMPDown message comes from my DMP.

When restarting my DMP it follows the same process. ( indicating DMP is online for 2-3 minutes and show as DMP down)

Please help me regarding this issue. I here attached the screenshots of my DMM.

Thanks

Yasanthie

Tomas de Leon · ‎06-02-2010

Yasanthie,

What appears to be the issue is the following:

You are running a VMware image of DMS 5.2.

The DMPs in the screenshot are running DMP firmware 5.1 & 5.0.2.

*** The DMPs "MUST" run the same firmware as DMM. Therefore, your

DMPs need to be upgraded to DMS 5.2

Note: I can not tell which model of DMPs you are running but if they are

DMP-4305G players, you will need to upgrade the KERNEL firmware first and

the the DMP firmware second.

If this answers your question, Please take time to mark this

discussion answered & rate the response.

Thank You!

T.