MWI problem for GDM in a CUE7

iantra123 · ‎06-03-2010

Hi,

I've configured a GDM that works fine in my CUE7.

But my problem is that :

1 - the group member doesn't see the MWI : I've already read the CUE Design Guide, saing that I should use the second line of the phone.

But after trying, the MWI is still off. The GDM primary extension is configured as a DN in the CUCME.

2- The MWI is not ow if I call the MWI number. For example : the MWI = 1998.... and 1999...., then it cannot be called. The phone play busy call.

Is there any solution

Best regards,

Antra

Rob Huffman · ‎06-03-2010

Hi Antra,

Can you please provide the GDM extension and the extension configured

on LIne 2

Also, check for this config on CME;

In Cisco Unified CME 4.0 and later versions, you can designate a phone line other than the primary line to be associated with the MWI lamp.

Step 1

enable

Example:

Router> enable

Enables privileged EXEC mode.

Enter your password if prompted.

Step 2

configure terminal

Example:

Router# configure terminal

Enters global configuration mode.

Step 3

ephone phone-tag

Example:

Router(config)# ephone 36

Enters ephone configuration mode.

phone-tag Unique sequence number that identifies this ephone during configuration tasks.

Step 4

mwi-line line-number

Example:

Router(config-ephone)# mwi-line 3

Selects a phone line to receive MWI treatment; when a message is waiting for the selected line, the message waiting indicator is activated.

line-number Ephone line number. Range is 1 to 34. Default is 1.

Step 5

end

Example:

Router(config-ephone)# end

Returns to privileged EXEC mode

Hope this helps!

Rob

iantra123 · ‎06-08-2010

Hi,

After some troubleshooting, the MWI works fine for each user, but not for the GDM.

Should I configure the GDM number as Line?

I ask this because the GDM Line is a Hunt Pilot.

So if I'll configure a line for this hunt Pilot then my second line will ring.

ephone-hunt 1 sequential
pilot 6305
list 1000, 1001, 1002, 1003, 1004, 1005, 1006, 1007
final 6329 !!!!!! VOICEMAIL PILOT
timeout 10, 10, 10, 10, 10, 10, 10, 10
description HelpDesk

dial-peer voice 100 voip
corlist incoming cssemployee
description To VMail
destination-pattern 6329
session protocol sipv2
session target ipv4:CUE_IPAddr
dtmf-relay sip-notify rtp-nte
codec g711ulaw
no vad

Support Albakom · ‎06-03-2010

my 2 cents to point 2: if you can't call the mwi on and off numbers the phone or the line doesn't have the permission to do this. set the mwi numbers in a partition who is reachable for the phones or lines.