we have a small project for a customer with a uc560 and about 60 Cisco IP Phones. We did several cucme and uc500 projects so far but in this project we have the problem that this special customers has variable length internal extensions which are overlapping. This was no problem with his old Siemens PBX but so far I can´t see a way to implement this with a cisco UC500.
So for example we have the existing und widely known extensions10 and 105.
Creating the ephone-dn´s is no problem dialing the numbers
from onhook state is also no problem. But transfering and dialing offhook always leads the phone to dial
the extension 10 instead of 105.
Is there any chance to get this szenario working instead of explaining the customer that he has to change extensions with his new pbx ?
Any help is greatly appreciated...
Thanks a lot in advance
best regards Michael
I have to strongly agree with Marcos on this one, you really should be looking to persuade your client to move to a more user/system friendly extension range. If it is only for a 60 handset deployment then having them in the XXX range is good, if it is going to go much more over that, then a XXXX range would be more suitable. If they are running DID's then you have each extension match the last 3 or 4 digits of the DID number, this way it is easily manageable and identifiable as well
Doing some funky prefixes is only going to create more problems for you down the track, you will come to regret it and it wont be just the client cursing the system, it will be you as well, even though it is not the systems fault.
The first thing I tell clients before deployments is that certain things will change, there will be a learning curve that needs to be accounted for and also factored into staff training/usage, you have to make this clear to them before the system even arrives onsite, otherwise you end up in a pickle jar