Unity Connection 7.1 Search Space Directory Handler

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Jun 3rd, 2010
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Anyone, getting ready to cutover to UnityConnection from Unity 4. I am having a difficult time with the directory handlers working the way I want. In Unity 4 I've always used COS for the search scope. However, I like the idea of search spaces. I can get the COS search scope working fine. When I change the search scope to a seach space I do not have any matching names. My user is configured to be in the search space SS_Atlanta and my directory handler is searching the search space SS_Atlanta. The SS_Atlanta contains the partition PART_Atlanta. Even if I change my partition info I still get 0 results.


Thanks,


Matt

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David Hailey Thu, 06/03/2010 - 08:48
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What partition are the user extensions contained in and what CSS do they have visibility to?


Hailey

gear53x11 Thu, 06/03/2010 - 09:09
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So I am dialing 3176 from another IP phone (same results if I dial in from an external number). Below is my config



Partition:

PART_Atlanta


Search Space:

SS_Atlanta (contains PART_Atlanta)


Directory Handler:

DH_Atlanta


Class of Service:

COS_Atlanta


-----------------------------------------------------------


Extension 3176

Partition: default

Search Space: SS_Atlanta

Class of Service: COS_Atlanta

If call presses 1, sends to DH_Atlanta


Extension 4156

Partition: default

Search Space:  SS_Atlanta

Class of Service: COS_Atlanta


Directory Handler DH_Atlanta:

Partition: PART_Atlanta

Search Scope: SS_Atlanta




So, did some more troubleshooting. When I put either extension above in the partition PART_Atlanta, when I press the messages button OR when I dial the number, the CUC default greeting plays. It does ring to my greetings. When I remove the partition from the extensions it rings to my greetings just fine. What partition/CSS does the incoming call from call manager get tagged in? Is there something I am missing as how to define what is coming from call manager??

David Hailey Thu, 06/03/2010 - 09:54
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So, in just looking quickly at this - I noted that your user extensions are in the default partition; however, your DH has the CSS of SS_Atlanta assigned which appears to specifically contain only the PART_Atlanta partition.  Look at SS_Atlanta and you should see assigned and unassigned partitions.  What partitions are unassigned?  The DH can only look up user extensions that are in partitions assigned to it's CSS.


Hailey


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gear53x11 Fri, 06/04/2010 - 11:02
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Thanks Hailey. I had to add my branch partitions to the default CSS.

David Hailey Fri, 06/04/2010 - 11:44
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No problem.  I thought that would be the case.  As for some of your questions/comments about behavior from a CUCM/phone dialing perspective vs. what happens once a call gets into CUC, these are independent of each other really.  The PT's and CSS that are created in CUC determine what objects in CUC have visibility to once a call enters voicemail and lands on a specific call handler or user object, etc.  The CUCM is simply getting the call to voicemail - there is no tagging or anything other than CUCM saying here is a call that was redirected to voicemail and providing the info (call info) associated with that call.

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