Ciscoview Device Update for 3750 V2

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Jun 3rd, 2010
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Hi,

I've recently installed two 3750V2 stacks int o our network.

I tried to see them via ciscoview, but it show me an empty chassis shape with "Unkown Device" written inside.

I updated every ciscoview package into CS >Software Center > Device Updates.

But it still now working.


I'm using  LMS 3.0

               CS 3.1.0

               Ciscoview 6.1.6


I've updated package Cat3750 from 8.0 to 10.0.


The sysObjectID(2).0 for the stack is 1.3.6.1.4.1.9.1.516.


But unluckily I cannot still view the V2 stacks.


Any suggestion about?


Thanks in advance.


Massimiliano.

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Joe Clarke Sat, 06/05/2010 - 16:22
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What is the exactly model of 3750 you have?  Version 10.0 of the Cat3750 package does have some V2 support for the following models:


WS-C3750V2-48PS

WS-C3750V2-24TS

WS-C3750V2-48TS

WS-C3750V2-24PS

Joe Clarke Wed, 06/09/2010 - 17:58
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Check the byte size of NMSROOT/MDC/tomcat/webapps/CVng/WEB-INF/classes/com/cisco/nm/cvw/devpkgs/Cat3750.zip.  The latest version of this package should be 1313553 bytes.  Also, check the byte size of NMSROOT/www/classpath/com/cisco/nm/xms/psu/pkgs/cvw/Cat3750.zip.  It should match that of the former path.

Massimiliano Moresi Thu, 06/10/2010 - 04:43
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Ciao Joe,

First of all thanks for your support.

I will check as soon as I can.


Regards,


Massimiliano.

Massimiliano Moresi Wed, 06/16/2010 - 01:25
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Hi Joe,

I've no Cat3750.zip in this path: NMSROOT/www/classpath/com/cisco/nm/xms/psu/pkgs/cvw/

I would like to know if I've to copy it from NMSROOT\\MDC\tomcat\webapps\CVng\WEB-INF\classes\com\cisco\nm\cvw\devpkgs.

The size is the right one..

Do I need to restart any services on the server?



Massi.

Joe Clarke Wed, 06/16/2010 - 21:02
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Yes, you can copy the package into the psu directory, but this wouldn't fix your problem.  The other directory is actually he one used by CiscoView when communication with devices.  Post the output of DIR from both directories.

Massimiliano Moresi Thu, 06/17/2010 - 01:13
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Here's the output:



Directory of D:\Program Files\CSCOpx\MDC\tomcat\webapps\CVng\WEB-INF\classes\com\cisco\nm\cvw\devpkgs

03/06/2010  16:06              .
03/06/2010  16:06              ..
21/03/2007  16:34         4,706,433 AP1100.zip
21/03/2007  16:34         5,223,004 AP1200.zip
21/03/2007  16:34         5,073,198 AP350.zip
03/06/2010  15:03         3,225,288 AS5350.zip
03/06/2010  15:03         9,969,354 AS5800.zip
03/06/2010  15:03         3,718,379 AS5850.zip
21/03/2007  16:34         3,721,123 BR1300.zip
21/03/2007  16:34         3,820,056 BR1400.zip
03/06/2010  15:03         1,146,866 Cat1900.zip
21/03/2007  16:34         1,667,944 Cat2820.zip
21/03/2007  16:34           655,928 Cat2900XL.zip
03/06/2010  15:03         2,256,174 Cat2918.zip
21/03/2007  16:34         2,212,485 Cat2940.zip
21/03/2007  16:34           508,691 Cat2948GL3.zip
21/03/2007  16:34         2,672,805 Cat2950.zip
21/03/2007  16:34         2,220,529 Cat2955.zip
03/06/2010  15:03         1,016,880 Cat2960.zip
21/03/2007  16:34         2,147,712 Cat2970.zip
03/06/2010  15:03         2,271,133 Cat2975.zip
21/03/2007  16:34           629,476 Cat3500XL.zip
21/03/2007  16:34         2,323,810 Cat3550.zip
03/06/2010  15:03         2,779,062 Cat3560.zip
03/06/2010  13:38         1,313,553 Cat3750.zip
21/03/2007  16:34         2,811,705 Cat4000.zip
03/06/2010  15:03         4,829,600 Cat4000IOS.zip
03/06/2010  15:03           980,830 Cat4200.zip
03/06/2010  15:03         8,392,012 Cat5000.zip
21/03/2007  16:34        12,989,967 Cat5500.zip
03/06/2010  15:03        14,499,185 Cat6000.zip
03/06/2010  15:03         8,142,070 Cat6000IOS.zip
03/06/2010  15:03         4,978,342 Cat8500.zip
21/03/2007  16:34           753,036 CatGL3.zip
21/03/2007  17:45         2,349,235 CatQdm.zip
03/06/2010  15:03         2,241,529 CBS30x0.zip
03/06/2010  15:02         2,479,579 CBS31x0.zip
03/06/2010  15:03         1,093,500 CE500.zip
03/06/2010  15:03         1,091,358 CE7300.zip
03/06/2010  15:03         2,682,052 CGESM.zip
21/03/2007  16:34         2,290,335 cigesm.zip
03/06/2010  15:03         2,295,867 Cisco3400ME.zip
21/03/2007  16:34           179,693 CLIParser.zip
03/06/2010  15:03         2,603,269 CSS11000.zip
03/06/2010  15:03         2,421,388 CSS11500.zip
03/06/2010  15:03            41,235 CVCrossLaunch.zip
03/06/2010  14:14         2,469,434 DtShare.cv50.v1-1.zip
03/06/2010  13:38         2,469,434 DtShare.zip
21/03/2007  16:34            52,057 Entity.zip
03/06/2010  15:03         2,469,837 IAD2400.zip
21/03/2007  16:34           625,060 IPv6.zip
17/11/2008  13:26        10,401,674 MAR3200.zip
03/06/2010  15:03           442,778 Metro1500.zip
03/06/2010  15:03           483,576 miniRMON.zip
03/06/2010  15:03           446,220 ONS15501.zip
03/06/2010  15:03         2,270,022 ONS15540.zip
03/06/2010  15:03         2,419,403 ONS_Share.zip
17/11/2008  13:26           444,825 Pix.zip
03/06/2010  15:03           301,003 PoE.zip
03/06/2010  15:03         8,265,675 Routershare.zip
03/06/2010  15:03         1,947,351 Rtr10700.zip
17/11/2008  13:26         5,522,037 Rtr12000.zip
03/06/2010  15:03         1,009,928 Rtr1400.zip
03/06/2010  15:03         1,220,616 Rtr1600.zip
17/11/2008  13:26         8,809,992 Rtr1700.zip
03/06/2010  15:02         2,311,876 Rtr2500.zip
17/11/2008  13:26         8,103,841 Rtr2600.zip
21/03/2007  16:34         7,876,688 Rtr3600.zip
17/11/2008  13:26         7,084,033 Rtr3700.zip
03/06/2010  15:03         1,365,431 Rtr7000.zip
17/11/2008  13:26         8,651,543 Rtr800.zip
03/06/2010  15:03           677,531 SN5420.zip
03/06/2010  15:03         1,283,876 SOHO.zip
03/06/2010  15:03         1,375,894 SOHO70.zip
21/03/2007  16:34           263,640 StackMaker.zip
03/06/2010  15:03        13,163,579 SwitchAddlets.zip
03/06/2010  15:03         6,258,617 ubr7200.zip
03/06/2010  15:03         3,691,990 ubr900.zip
03/06/2010  15:03           690,073 VG224.zip
03/06/2010  15:03           517,849 VG248.zip
21/03/2007  16:34           695,908 VPN3000.zip
              79 File(s)    261,508,961 bytes
               2 Dir(s)   4,985,290,752 bytes free


Directory of D:\Program Files\CSCOpx\www\classpath\com\cisco\nm\xms\psu\pkgs\cvw

16/06/2010  10:36              .
16/06/2010  10:36              ..
21/03/2007  16:34         4,706,433 AP1100.cv50.v7-0.zip
21/03/2007  16:34         5,223,004 AP1200.cv50.v10-0.zip
21/03/2007  16:34         5,073,198 AP350.cv50.v8-0.zip
03/06/2010  14:57         3,225,288 AS5350.zip
03/06/2010  14:57         9,969,354 AS5800.zip
03/06/2010  14:56         3,718,379 AS5850.zip
21/03/2007  16:34         3,721,123 BR1300.cv50.v4-0.zip
21/03/2007  16:34         3,820,056 BR1400.cv50.v6-0.zip
03/06/2010  14:57         1,146,866 Cat1900.zip
21/03/2007  16:34         1,667,944 Cat2820.cv50.v3-0.zip
21/03/2007  16:34           655,928 Cat2900XL.cv50.v4-0.zip
03/06/2010  14:57         2,256,174 Cat2918.zip
21/03/2007  16:34         2,212,485 Cat2940.cv50.v2-0.zip
21/03/2007  16:34           508,691 Cat2948GL3.cv50.v3-0.zip
21/03/2007  16:34         2,672,805 Cat2950.cv50.v6-0.zip
21/03/2007  16:34         2,220,529 Cat2955.cv50.v2-0.zip
03/06/2010  14:56         1,016,880 Cat2960.zip
21/03/2007  16:34         2,147,712 Cat2970.cv50.v2-0.zip
03/06/2010  14:57         2,271,133 Cat2975.zip
21/03/2007  16:34           629,476 Cat3500XL.cv50.v4-1.zip
21/03/2007  16:34         2,323,810 Cat3550.cv50.v8-0.zip
03/06/2010  14:56         2,779,062 Cat3560.zip
21/03/2007  16:34         2,811,705 Cat4000.cv50.v6-0.zip
03/06/2010  14:56         4,829,600 Cat4000IOS.zip
03/06/2010  14:57           980,830 Cat4200.zip
03/06/2010  14:56         8,392,012 Cat5000.zip
21/03/2007  16:34        12,989,967 Cat5500.cv50.v2-0.zip
03/06/2010  14:57        14,499,185 Cat6000.zip
03/06/2010  14:57         8,142,070 Cat6000IOS.zip
03/06/2010  14:56         4,978,342 Cat8500.zip
21/03/2007  16:34           753,036 CatGL3.cv50.v3-0.zip
21/03/2007  17:45         2,349,235 CatQdm.cv53.v2-1.zip
03/06/2010  14:56         2,241,529 CBS30x0.zip
03/06/2010  14:56         2,479,579 CBS31x0.zip
03/06/2010  14:57         1,093,500 CE500.zip
03/06/2010  14:56         1,091,358 CE7300.zip
03/06/2010  14:57         2,682,052 CGESM.zip
21/03/2007  16:34         2,290,335 cigesm.cv50.v2-0.zip
03/06/2010  14:56         2,295,867 Cisco3400ME.zip
21/03/2007  16:34           179,693 CLIParser.cv60.v1-4.zip
03/06/2010  14:56         2,603,269 CSS11000.zip
03/06/2010  14:56         2,421,388 CSS11500.zip
03/06/2010  14:56            41,235 CVCrossLaunch.zip
21/03/2007  16:34            52,057 Entity.cv50.v1-7.zip
03/06/2010  14:56         2,469,837 IAD2400.zip
21/03/2007  16:34           625,060 IPv6.cv61.v1-0.zip
17/11/2008  13:26        10,401,674 MAR3200.zip
03/06/2010  14:56           442,778 Metro1500.zip
03/06/2010  14:57           483,576 miniRMON.zip
03/06/2010  14:56           446,220 ONS15501.zip
03/06/2010  14:57         2,270,022 ONS15540.zip
03/06/2010  14:56         2,419,403 ONS_Share.zip
17/11/2008  13:26           444,825 Pix.zip
03/06/2010  14:57           301,003 PoE.zip
03/06/2010  14:56         8,265,675 Routershare.zip
03/06/2010  14:56         1,947,351 Rtr10700.zip
17/11/2008  13:26         5,522,037 Rtr12000.zip
03/06/2010  14:57         1,009,928 Rtr1400.zip
03/06/2010  14:56         1,220,616 Rtr1600.zip
17/11/2008  13:26         8,809,992 Rtr1700.zip
03/06/2010  14:56         2,311,876 Rtr2500.zip
17/11/2008  13:26         8,103,841 Rtr2600.zip
21/03/2007  16:34         7,876,688 Rtr3600.cv50.v24-0.zip
17/11/2008  13:26         7,084,033 Rtr3700.zip
03/06/2010  14:57         1,365,431 Rtr7000.zip
17/11/2008  13:26         8,651,543 Rtr800.zip
03/06/2010  14:56           677,531 SN5420.zip
03/06/2010  14:56         1,283,876 SOHO.zip
03/06/2010  14:56         1,375,894 SOHO70.zip
21/03/2007  16:34           263,640 StackMaker.cv50.v2-1.zip
03/06/2010  14:56        13,163,579 SwitchAddlets.zip
03/06/2010  14:56         6,258,617 ubr7200.zip
03/06/2010  14:56         3,691,990 ubr900.zip
03/06/2010  14:57           690,073 VG224.zip
03/06/2010  14:56           517,849 VG248.zip
21/03/2007  16:34           695,908 VPN3000.cv50.v5-0.zip
              76 File(s)    255,256,540 bytes
               2 Dir(s)   4,985,290,752 bytes free

Attachment: 
Joe Clarke Thu, 06/17/2010 - 08:07
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Go ahead and sync the contents of the two directories to make them identical in terms of .zip files.  Make sure that casuser has full control over ALL files in both directories.  Then restart Daemon Manager, and see if you can open view for 3750s.

Massimiliano Moresi Wed, 06/30/2010 - 08:33
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Ciao Joe,


I've stopped   daemon manager then copied files from :


D:\Program Files\CSCOpx\MDC\tomcat\webapps\CVng\WEB-INF\classes\com\cisco\nm\cvw\devpkgs


into:


D:\Program Files\CSCOpx\www\classpath\com\cisco\nm\xms\psu\pkgs\cvw


But it doesn't work.


I've also checked  causer permissions and it has full control over both directories.



Massi.

Joe Clarke Thu, 07/08/2010 - 16:18
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Post the sysObjectID from this switch.

Joe Clarke Sat, 07/10/2010 - 14:19
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Sorry, I forgot you mentioned that in the first post.  Post the SNMP walk of the entPhysicalTable from this stack.

Joe Clarke Thu, 07/15/2010 - 19:02
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I checked the code, and there does not appear to be support for the 3750V2-48TS in a stacked configuration (only in standalone mode).  I recommend you open a TAC service request to find out when support is planned (my guess is that it should be there, but was omitted due to a bug).

paulovalverde Wed, 05/09/2012 - 08:18
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I have the same problem with a stacked WS-C3750V2-48TS-S - CiscoView reports Unknown device. Is there already a solution for this issue?

Regards.

Joe Clarke Wed, 05/09/2012 - 10:13
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The 3750V2 switches should be supported in all recent versions of CiscoView with the latest device packages.  Go to Software Center within LMS and download and install all available device packages for CiscoView.

paulovalverde Thu, 05/10/2012 - 02:53
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Hi, Joseph!


Thank you for your prompt response.


In my post, I forgot to mention the software versions we have installed, which I send you now, so you can help me better.


Best regards.



1. CiscoWorks Common Services 3.2.0         23 Nov 2010, 09:35:00 GMT

2. Campus Manager 5.1.4                            26 Nov 2010, 17:01:09 GMT

3. CiscoView 6.1.8                                      23 Nov 2010, 09:35:01 GMT

4. CiscoWorks Assistant 1.1.0                     23 Nov 2010, 09:35:01 GMT

5. Device Fault Manager 3.1.3                       10 Dec 2010, 11:04:37 GMT

6. Internetwork Performance Monitor 4.1.0      23 Nov 2010, 09:35:01 GMT

7. Integration Utility 1.8.0                              23 Nov 2010, 09:35:01 GMT

8. LMS Portal 1.1.0                                      23 Nov 2010, 09:35:01 GMT

9. Resource Manager Essentials 4.2.0           07 Dec 2010, 14:12:03 GMT

10. Health and Utilization Monitor 1.1.0          23 Nov 2010, 09:35:02 GMT

Joe Clarke Thu, 05/10/2012 - 07:40
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My answer has not changed.  You need to apply the latest LMS packages and updates.  That is, download and install the LMS 3.2.1 update then all of the latest CiscoView packages on top of that.

paulovalverde Thu, 05/10/2012 - 08:42
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Ok. But, as you can see, we have LMS 3.1. Do we have to upgrade to LMS 3.2? If so, does it have any costs associated? One of the terms of this switches' aquisition was that it should be supported by the CiscoWorks we have (LMS 3.1). I tried to download LMS 3.2, but I'm not entitled to do so, what makes me conclude that we have actually to buy LMS 3.2. Am I correct or does Cisco have an alternate solution?


TIA

Joe Clarke Thu, 05/10/2012 - 09:16
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There is no cost to move from LMS 3.1 to 3.2.1.  The LMS 3.x license is the same throughout.  The LMS 3.2 eval can be downloaded from http://www.cisco.com/cisco/software/release.html?mdfid=282635181&catid=268439477&softwareid=280775102&os=Windows&release=3.2.0&relind=AVAILABLE&rellifecycle=&reltype=latest .  If you install this eval over a licensed copy of 3.1, you will end up with a licensed copy of 3.2.

paulovalverde Fri, 05/11/2012 - 01:47
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Hi, Joseph.


I'll upgrade our LMS 3.1 to 3.2 accordingly and let you know about the results.


Once again, thank you.

Dawit Zeru Wed, 11/07/2012 - 07:01
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Hi there,


i've the same problem withe the same devices,


i've LMS 3.2.1 and my device is a stack of two WS-C3750V2-24PS,

did you upgrade the LMS?

paulovalverde Wed, 11/07/2012 - 07:36
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Hi!


Yes, I did the upgrade to LMS 3.2.1 and updated the devices (the latter I do in a regular basis). Since then, I've never had problems with that kind of equipment, although in my case the equipment is a stacked WS-C3750V2-48TS-S Switch, not the one your having problems on.


Regards.

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