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Ciscoview Device Update for 3750 V2

Hi,

I've recently installed two 3750V2 stacks int o our network.

I tried to see them via ciscoview, but it show me an empty chassis shape with "Unkown Device" written inside.

I updated every ciscoview package into CS >Software Center > Device Updates.

But it still now working.

I'm using  LMS 3.0

               CS 3.1.0

               Ciscoview 6.1.6

I've updated package Cat3750 from 8.0 to 10.0.

The sysObjectID(2).0 for the stack is 1.3.6.1.4.1.9.1.516.

But unluckily I cannot still view the V2 stacks.

Any suggestion about?

Thanks in advance.

Massimiliano.

24 Replies 24

Joe Clarke
Cisco Employee
Cisco Employee

What is the exactly model of 3750 you have?  Version 10.0 of the Cat3750 package does have some V2 support for the following models:

WS-C3750V2-48PS

WS-C3750V2-24TS

WS-C3750V2-48TS

WS-C3750V2-24PS

The stacks are made of WS-C3750V2-48TS switches.

Check the byte size of NMSROOT/MDC/tomcat/webapps/CVng/WEB-INF/classes/com/cisco/nm/cvw/devpkgs/Cat3750.zip.  The latest version of this package should be 1313553 bytes.  Also, check the byte size of NMSROOT/www/classpath/com/cisco/nm/xms/psu/pkgs/cvw/Cat3750.zip.  It should match that of the former path.

Ciao Joe,

First of all thanks for your support.

I will check as soon as I can.

Regards,

Massimiliano.

Hi Joe,

I've no Cat3750.zip in this path: NMSROOT/www/classpath/com/cisco/nm/xms/psu/pkgs/cvw/

I would like to know if I've to copy it from NMSROOT\\MDC\tomcat\webapps\CVng\WEB-INF\classes\com\cisco\nm\cvw\devpkgs.

The size is the right one..

Do I need to restart any services on the server?

Massi.

Yes, you can copy the package into the psu directory, but this wouldn't fix your problem.  The other directory is actually he one used by CiscoView when communication with devices.  Post the output of DIR from both directories.

Here's the output:

Directory of D:\Program Files\CSCOpx\MDC\tomcat\webapps\CVng\WEB-INF\classes\com\cisco\nm\cvw\devpkgs

03/06/2010  16:06   

          .
03/06/2010  16:06              ..
21/03/2007  16:34         4,706,433 AP1100.zip
21/03/2007  16:34         5,223,004 AP1200.zip
21/03/2007  16:34         5,073,198 AP350.zip
03/06/2010  15:03         3,225,288 AS5350.zip
03/06/2010  15:03         9,969,354 AS5800.zip
03/06/2010  15:03         3,718,379 AS5850.zip
21/03/2007  16:34         3,721,123 BR1300.zip
21/03/2007  16:34         3,820,056 BR1400.zip
03/06/2010  15:03         1,146,866 Cat1900.zip
21/03/2007  16:34         1,667,944 Cat2820.zip
21/03/2007  16:34           655,928 Cat2900XL.zip
03/06/2010  15:03         2,256,174 Cat2918.zip
21/03/2007  16:34         2,212,485 Cat2940.zip
21/03/2007  16:34           508,691 Cat2948GL3.zip
21/03/2007  16:34         2,672,805 Cat2950.zip
21/03/2007  16:34         2,220,529 Cat2955.zip
03/06/2010  15:03         1,016,880 Cat2960.zip
21/03/2007  16:34         2,147,712 Cat2970.zip
03/06/2010  15:03         2,271,133 Cat2975.zip
21/03/2007  16:34           629,476 Cat3500XL.zip
21/03/2007  16:34         2,323,810 Cat3550.zip
03/06/2010  15:03         2,779,062 Cat3560.zip
03/06/2010  13:38         1,313,553 Cat3750.zip
21/03/2007  16:34         2,811,705 Cat4000.zip
03/06/2010  15:03         4,829,600 Cat4000IOS.zip
03/06/2010  15:03           980,830 Cat4200.zip
03/06/2010  15:03         8,392,012 Cat5000.zip
21/03/2007  16:34        12,989,967 Cat5500.zip
03/06/2010  15:03        14,499,185 Cat6000.zip
03/06/2010  15:03         8,142,070 Cat6000IOS.zip
03/06/2010  15:03         4,978,342 Cat8500.zip
21/03/2007  16:34           753,036 CatGL3.zip
21/03/2007  17:45         2,349,235 CatQdm.zip
03/06/2010  15:03         2,241,529 CBS30x0.zip
03/06/2010  15:02         2,479,579 CBS31x0.zip
03/06/2010  15:03         1,093,500 CE500.zip
03/06/2010  15:03         1,091,358 CE7300.zip
03/06/2010  15:03         2,682,052 CGESM.zip
21/03/2007  16:34         2,290,335 cigesm.zip
03/06/2010  15:03         2,295,867 Cisco3400ME.zip
21/03/2007  16:34           179,693 CLIParser.zip
03/06/2010  15:03         2,603,269 CSS11000.zip
03/06/2010  15:03         2,421,388 CSS11500.zip
03/06/2010  15:03            41,235 CVCrossLaunch.zip
03/06/2010  14:14         2,469,434 DtShare.cv50.v1-1.zip
03/06/2010  13:38         2,469,434 DtShare.zip
21/03/2007  16:34            52,057 Entity.zip
03/06/2010  15:03         2,469,837 IAD2400.zip
21/03/2007  16:34           625,060 IPv6.zip
17/11/2008  13:26        10,401,674 MAR3200.zip
03/06/2010  15:03           442,778 Metro1500.zip
03/06/2010  15:03           483,576 miniRMON.zip
03/06/2010  15:03           446,220 ONS15501.zip
03/06/2010  15:03         2,270,022 ONS15540.zip
03/06/2010  15:03         2,419,403 ONS_Share.zip
17/11/2008  13:26           444,825 Pix.zip
03/06/2010  15:03           301,003 PoE.zip
03/06/2010  15:03         8,265,675 Routershare.zip
03/06/2010  15:03         1,947,351 Rtr10700.zip
17/11/2008  13:26         5,522,037 Rtr12000.zip
03/06/2010  15:03         1,009,928 Rtr1400.zip
03/06/2010  15:03         1,220,616 Rtr1600.zip
17/11/2008  13:26         8,809,992 Rtr1700.zip
03/06/2010  15:02         2,311,876 Rtr2500.zip
17/11/2008  13:26         8,103,841 Rtr2600.zip
21/03/2007  16:34         7,876,688 Rtr3600.zip
17/11/2008  13:26         7,084,033 Rtr3700.zip
03/06/2010  15:03         1,365,431 Rtr7000.zip
17/11/2008  13:26         8,651,543 Rtr800.zip
03/06/2010  15:03           677,531 SN5420.zip
03/06/2010  15:03         1,283,876 SOHO.zip
03/06/2010  15:03         1,375,894 SOHO70.zip
21/03/2007  16:34           263,640 StackMaker.zip
03/06/2010  15:03        13,163,579 SwitchAddlets.zip
03/06/2010  15:03         6,258,617 ubr7200.zip
03/06/2010  15:03         3,691,990 ubr900.zip
03/06/2010  15:03           690,073 VG224.zip
03/06/2010  15:03           517,849 VG248.zip
21/03/2007  16:34           695,908 VPN3000.zip
              79 File(s)    261,508,961 bytes
               2 Dir(s)   4,985,290,752 bytes free

Directory of D:\Program Files\CSCOpx\www\classpath\com\cisco\nm\xms\psu\pkgs\cvw

16/06/2010  10:36   

          .
16/06/2010  10:36              ..
21/03/2007  16:34         4,706,433 AP1100.cv50.v7-0.zip
21/03/2007  16:34         5,223,004 AP1200.cv50.v10-0.zip
21/03/2007  16:34         5,073,198 AP350.cv50.v8-0.zip
03/06/2010  14:57         3,225,288 AS5350.zip
03/06/2010  14:57         9,969,354 AS5800.zip
03/06/2010  14:56         3,718,379 AS5850.zip
21/03/2007  16:34         3,721,123 BR1300.cv50.v4-0.zip
21/03/2007  16:34         3,820,056 BR1400.cv50.v6-0.zip
03/06/2010  14:57         1,146,866 Cat1900.zip
21/03/2007  16:34         1,667,944 Cat2820.cv50.v3-0.zip
21/03/2007  16:34           655,928 Cat2900XL.cv50.v4-0.zip
03/06/2010  14:57         2,256,174 Cat2918.zip
21/03/2007  16:34         2,212,485 Cat2940.cv50.v2-0.zip
21/03/2007  16:34           508,691 Cat2948GL3.cv50.v3-0.zip
21/03/2007  16:34         2,672,805 Cat2950.cv50.v6-0.zip
21/03/2007  16:34         2,220,529 Cat2955.cv50.v2-0.zip
03/06/2010  14:56         1,016,880 Cat2960.zip
21/03/2007  16:34         2,147,712 Cat2970.cv50.v2-0.zip
03/06/2010  14:57         2,271,133 Cat2975.zip
21/03/2007  16:34           629,476 Cat3500XL.cv50.v4-1.zip
21/03/2007  16:34         2,323,810 Cat3550.cv50.v8-0.zip
03/06/2010  14:56         2,779,062 Cat3560.zip
21/03/2007  16:34         2,811,705 Cat4000.cv50.v6-0.zip
03/06/2010  14:56         4,829,600 Cat4000IOS.zip
03/06/2010  14:57           980,830 Cat4200.zip
03/06/2010  14:56         8,392,012 Cat5000.zip
21/03/2007  16:34        12,989,967 Cat5500.cv50.v2-0.zip
03/06/2010  14:57        14,499,185 Cat6000.zip
03/06/2010  14:57         8,142,070 Cat6000IOS.zip
03/06/2010  14:56         4,978,342 Cat8500.zip
21/03/2007  16:34           753,036 CatGL3.cv50.v3-0.zip
21/03/2007  17:45         2,349,235 CatQdm.cv53.v2-1.zip
03/06/2010  14:56         2,241,529 CBS30x0.zip
03/06/2010  14:56         2,479,579 CBS31x0.zip
03/06/2010  14:57         1,093,500 CE500.zip
03/06/2010  14:56         1,091,358 CE7300.zip
03/06/2010  14:57         2,682,052 CGESM.zip
21/03/2007  16:34         2,290,335 cigesm.cv50.v2-0.zip
03/06/2010  14:56         2,295,867 Cisco3400ME.zip
21/03/2007  16:34           179,693 CLIParser.cv60.v1-4.zip
03/06/2010  14:56         2,603,269 CSS11000.zip
03/06/2010  14:56         2,421,388 CSS11500.zip
03/06/2010  14:56            41,235 CVCrossLaunch.zip
21/03/2007  16:34            52,057 Entity.cv50.v1-7.zip
03/06/2010  14:56         2,469,837 IAD2400.zip
21/03/2007  16:34           625,060 IPv6.cv61.v1-0.zip
17/11/2008  13:26        10,401,674 MAR3200.zip
03/06/2010  14:56           442,778 Metro1500.zip
03/06/2010  14:57           483,576 miniRMON.zip
03/06/2010  14:56           446,220 ONS15501.zip
03/06/2010  14:57         2,270,022 ONS15540.zip
03/06/2010  14:56         2,419,403 ONS_Share.zip
17/11/2008  13:26           444,825 Pix.zip
03/06/2010  14:57           301,003 PoE.zip
03/06/2010  14:56         8,265,675 Routershare.zip
03/06/2010  14:56         1,947,351 Rtr10700.zip
17/11/2008  13:26         5,522,037 Rtr12000.zip
03/06/2010  14:57         1,009,928 Rtr1400.zip
03/06/2010  14:56         1,220,616 Rtr1600.zip
17/11/2008  13:26         8,809,992 Rtr1700.zip
03/06/2010  14:56         2,311,876 Rtr2500.zip
17/11/2008  13:26         8,103,841 Rtr2600.zip
21/03/2007  16:34         7,876,688 Rtr3600.cv50.v24-0.zip
17/11/2008  13:26         7,084,033 Rtr3700.zip
03/06/2010  14:57         1,365,431 Rtr7000.zip
17/11/2008  13:26         8,651,543 Rtr800.zip
03/06/2010  14:56           677,531 SN5420.zip
03/06/2010  14:56         1,283,876 SOHO.zip
03/06/2010  14:56         1,375,894 SOHO70.zip
21/03/2007  16:34           263,640 StackMaker.cv50.v2-1.zip
03/06/2010  14:56        13,163,579 SwitchAddlets.zip
03/06/2010  14:56         6,258,617 ubr7200.zip
03/06/2010  14:56         3,691,990 ubr900.zip
03/06/2010  14:57           690,073 VG224.zip
03/06/2010  14:56           517,849 VG248.zip
21/03/2007  16:34           695,908 VPN3000.cv50.v5-0.zip
              76 File(s)    255,256,540 bytes
               2 Dir(s)   4,985,290,752 bytes free

Go ahead and sync the contents of the two directories to make them identical in terms of .zip files.  Make sure that casuser has full control over ALL files in both directories.  Then restart Daemon Manager, and see if you can open view for 3750s.

Ciao Joe,

I've stopped   daemon manager then copied files from :

D:\Program Files\CSCOpx\MDC\tomcat\webapps\CVng\WEB-INF\classes\com\cisco\nm\cvw\devpkgs

into:

D:\Program Files\CSCOpx\www\classpath\com\cisco\nm\xms\psu\pkgs\cvw

But it doesn't work.

I've also checked  causer permissions and it has full control over both directories.

Massi.

Joe,

any other suggestion??

Post the sysObjectID from this switch.

The sysObjectID(2).0 for the stack is 1.3.6.1.4.1.9.1.516.

Sorry, I forgot you mentioned that in the first post.  Post the SNMP walk of the entPhysicalTable from this stack.

Hi,

in attachment the snmp walk.

Massimiliano.

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