I am using IPCC 7.5 with CVP 7.0(2) , i am using static sip routes on CVP . For call routing . here is the call flow ...
CUCCE Pilot Number Caller dials 4082024001 from PSTN
Processing at Ingress GW Ingress gateway sends this call to CVP Call Server
Processing at CVP CVP will send the call to ICM as a new route request
Routing Client CVP is the routing client
Label Returned to CVP by CUICM 2222222222+cid
Processing at CVP CVP Call Server sends this label 2222222222+cid to VXML-GW
Processing at VXML-GW VXML-GW has an incoming dial-peer configured that invokes the bootstrap tcl service. Now a sequence of VXML communications happen between the VXML GW and CVP IVR Service
This communication happens via MicroAppas.
Processing at CVP At this point CVP sends the same label 2222222222+cid to ICM
Processing at CUICM If agent is available then CUICM sends a new label which is basically the Agent’s IP Phone extension to CVP
Processing at CVP CVP has a static SIP route configured that would send call to agent’s ip phone i.e to CUCM
i am able to see the sip invite message send to the CUCM from CVP , but the call is not able to connect to the Agent's IP Phone . Agent is logged in a skill Group and is in reasd State
Can some body help on this