Issue for CUE developers

Unanswered Question
Jun 3rd, 2010

I have an issue for CUE script developers, I will try to explain as much detailed as I can.  Using the default scripts, when you dial an extension number, if there is no one available to answer the call, the call forwards to VM, but what I need is that after 10 seconds of no answer, rescue the call and play a prompt and execute a menu with other options.  I'm using CUE Editor, and my problem is to rescue the call after is forwarded to extension number, is there a way (command) to rescue the call before forwarding the call to VM??

It seems that the call doesn´t need to be forwarded (Redirect).

CUE developers, any idea that could help??


I have this problem too.
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steakandeggs Tue, 06/08/2010 - 17:04

You'll have to modify the default scripts. Create a variable of the type "contact". Then use a "Place Call" step and assign the contact variable to it. This new contact is the call you're making. Set RNA to 10. You should be able to take it from here.


Juan Carlos Ari... Thu, 06/10/2010 - 11:14

Thanks steakandeggs for your answer, I have been working on your recommendations modifying the script with CUE editor, but seriously I don't have enough experience configuring, if it's possible, don't you have those lines already created that you could share it!!??  It will be great if there is a chance, thanks.

Paolo Bevilacqua Thu, 06/10/2010 - 13:35

In CUE scripting, you cannot rescue a "Call Redirect" step after it is initiated.

So what you want to do may not be possible in CUE, but it may be possible in TCL/IVR.

steakandeggs Mon, 06/14/2010 - 15:47


Yes you cannot rescue a call redirect step, but  you CAN rescue a place call step.


I don't have any examples worked up for you. I have not used the place call step in CUE but I have used it in Call Center Express for this very purpose and it works great. The place call step should do the job.

Gabriel Saavedra Mon, 06/14/2010 - 19:38


Yes the place call step in UCCX is a cool one but with CUE scripts there is no place call step...just a call redirect step.


Gabriel Saavedra Tue, 06/15/2010 - 20:41


Wow I have never seen that...take a look at my screenshot, same version no place call step. Now I need someone to explain me such thing.


steakandeggs Wed, 06/16/2010 - 13:35

I don't know. I have about 5 instances of CUE developer installed. I also have UCCX developer installed. Maybe there is some bleedover of the libraries? I haven't seen if the step actually compiles and runs on CUE so....


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