ICM scripting testing and end to end testing in contact center

Unanswered Question
Jun 3rd, 2010

Hello ,

i am looking for testing scenarios in pre staged i.e., before implementations IPCC as per the design .

is any one can help me how to test ICM script end to end and create records and then testing it in HP Quality center .

1. what all tools i need ,how to do it ,

2. the complete process step by step each component and each application in IPCC (ICM,PG,PIM,CTIOS,CCM),

3.recording this script on HP quality center for quality assurance

4.Verint call recording test end to end

if some can help me or is there any docuement's or CBT ...etc

Thanks ,

I have this problem too.
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