Single Number Reach - Mobility Question

Unanswered Question
Jun 3rd, 2010

We are deploying a Call Manager 7 system and we are configuring mobility.  We have been asked if there is a way for the call manager to not ring the remote destination when the user is on the primary line on his/her phone.

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
William Bell Thu, 06/03/2010 - 12:16

I haven't tested this, but I believe you can modify the busy trigger on the line to a value of one and then CFB to voicemail or other coverage location.



Jaime Valencia Thu, 06/03/2010 - 12:19

Mobility basically works as a shared line, it has no idea of any other DNs and doesn't take them into consideration for anything.

It won't look at the status of any other line to determine whether it should call or not.



If this helps, please rate

William Bell Thu, 06/03/2010 - 12:46

Sure.  So, you modify the busy trigger on the line appearance associated with the RDP.  Wouldn't that work?  Since it is a shared line appearance I think it would.



wesducote Thu, 06/03/2010 - 13:05

We have changed the max calls and busy trigger to 2 / 1 and 1 / 1 and the remote destination still rings if the user is on a call on the phone.  We don't want to change the max calls and busy on the line on his phone b/c we would like to still have call waiting.


This Discussion

Related Content