Single Number Reach - Mobility Question

wesducote · ‎06-03-2010

We are deploying a Call Manager 7 system and we are configuring mobility. We have been asked if there is a way for the call manager to not ring the remote destination when the user is on the primary line on his/her phone.

William Bell · ‎06-03-2010

I haven't tested this, but I believe you can modify the busy trigger on the line to a value of one and then CFB to voicemail or other coverage location.

HTH.

Regards,
Bill

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

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Jaime Valencia · ‎06-03-2010

Mobility basically works as a shared line, it has no idea of any other DNs and doesn't take them into consideration for anything.

It won't look at the status of any other line to determine whether it should call or not.

HTH

java

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HTH

java

if this helps, please rate

William Bell · ‎06-03-2010

Sure. So, you modify the busy trigger on the line appearance associated with the RDP. Wouldn't that work? Since it is a shared line appearance I think it would.