06-03-2010 12:03 PM - edited 03-15-2019 11:05 PM
We are deploying a Call Manager 7 system and we are configuring mobility. We have been asked if there is a way for the call manager to not ring the remote destination when the user is on the primary line on his/her phone.
06-03-2010 12:16 PM
I haven't tested this, but I believe you can modify the busy trigger on the line to a value of one and then CFB to voicemail or other coverage location.
HTH.
Regards,
Bill
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06-03-2010 12:19 PM
Mobility basically works as a shared line, it has no idea of any other DNs and doesn't take them into consideration for anything.
It won't look at the status of any other line to determine whether it should call or not.
HTH
java
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06-03-2010 12:46 PM
Sure. So, you modify the busy trigger on the line appearance associated with the RDP. Wouldn't that work? Since it is a shared line appearance I think it would.
HTH.
Regards,
Bill
Please remember to rate helpful responses and identify
06-03-2010 12:48 PM
mmmm. It might work, not 100% about that, but it's worth trying
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
06-03-2010 01:05 PM
We have changed the max calls and busy trigger to 2 / 1 and 1 / 1 and the remote destination still rings if the user is on a call on the phone. We don't want to change the max calls and busy on the line on his phone b/c we would like to still have call waiting.
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