I need some clarification on where the call is sent once the dialer detects it as an answering machine on a "Transfer to Agent" campaign.
My campaign settings are below and also the skill group selection settings.
Everything is working fine, the dialer makes the calls and it makes the agent reservation call etc. But if I understand correctly, if the dialer senses the call as an answering machine then it should "send it" to my dialed number 6036; right?
I've setup an analog line with an answering machine and the dialer knows is an answering machine (Dialing List call status result C = record closed, 12 = answering machine detected) but the call is not being sent to 6036.