Solved: CM 5+CCX 5 only one node ip in setup.

D_Lebedev · ‎06-03-2010

Hi.

I'm trying to integrate ccx with cm.

I was doig everything according to manuals.

When i'm trying to setup ccx with cm,there is only my publisher's ip address in all fields.

There is no sub. at all.

Please help me,where i was wrong???

Thanks.

Aaron Harrison · ‎06-03-2010

Hi

The CCX setup is looking for these services:

AXL Web Service (for auth of logons, config of CTI ports etc)

CTI Manager (for RM, and JTAPI functions)

If you don't have those enabled on your subscriber, it won't show up in the lists.

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Aaron Harrison · ‎06-03-2010

Hi

The CCX setup is looking for these services:

AXL Web Service (for auth of logons, config of CTI ports etc)

CTI Manager (for RM, and JTAPI functions)

If you don't have those enabled on your subscriber, it won't show up in the lists.

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

D_Lebedev · ‎06-04-2010

Thanks for answer.

I've checked already this services active.

Also i've restarted all nodes twice.

Can it be some "server name" "ip address" issue?

Or it depends of these services only?

Aaron Harrison · ‎06-04-2010

Hi

Can you advise which exact screen you expect to see the other CCMs?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!