User will not show up in Attendant Console

Unanswered Question
Jun 4th, 2010
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I have a user that will not show up in AC I have his location set just like the others and his phone associated with his account and his end user account looks ok, I also stopped and started the AC services, I am running CM 6. What can I be missing?

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David Hailey Thu, 06/24/2010 - 07:23
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James,


Can you verify that the user's Telephone Number is populated?  In addition, make sure the entry does not start with # or ; - entries without a telephone number and/or that contain comment marks (noted above) are ignored.


You've restarted AC so that would cover all the basics and we can try to go from there.


Hailey


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