Nodes that don't appear in CM

Unanswered Question
Jun 4th, 2010

LMS 3.1 / Solais

some nodes appear in all modules except in Campus Manager.

We can see them in RME, we can dowload config, troubleshoot them, and all works fine, but we can't see them in CM>Inventory :-(

I have this problem too.
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Joe Clarke Sat, 06/05/2010 - 16:28

Exactly what version of Campus Manager do you have?  What types of devices are missing from Campus?  If you run a full Campus Data Collection from Campus Manager > Home do the missing devices show up?

mserranocisco Mon, 06/07/2010 - 02:05

Hi Joe,

I think we have detected the problem, because a pop-up about no more license available appeared!!

I'm going to talk with them in order to delete some node or buy more licenses.


mserranocisco Mon, 06/07/2010 - 02:14

Hi again,

is there a way to ignore some devices, in order nodes that are important to us, are monitored when licenses finished?

I mean, we have a 300 node license and 320 nodes, and I want to monitor one of the nodes that is ignored... Can I mark this as preferred, for example?

Best Regards.

Joe Clarke Mon, 06/07/2010 - 22:09

Unfortunately, no.  With a 300 device license, though, you should be able to manager 330 devices.  That is, we always give you a 10% grace.  The order of addition determines which devices can be managed.  The 331st device added will be dropped.  To include it, you would need to remove another device from DCR.

mserranocisco Tue, 06/15/2010 - 07:18

Hi again....

after deleting nodes over license, the 4 nodes still don't appear under CM. They are properly included in CS, RME, running discovery, check credentials and sync devices.... but can see them in CM... If y go to include Nodes under User tracking, they appear as included manually, but not managed :-(

mserranocisco Tue, 06/15/2010 - 07:24

LMS 3.1 with CM 5.1.0.

They are Cisco Catalyst 2950G 48 El Switch and Cisco Catalyst 2950G 24 El Switch

Other devices, same model, works fine.

Joe Clarke Fri, 06/18/2010 - 14:43

I don't see any fatal errors, but given the device types, and the symptoms, try this.  Shutdown Daemon Manager, then edit NMSROOT/campus/etc/cwsi/, and change the Discovery.Cluster to OFF.  Then restart Daemon Manager, and run a new Data Collection then see if those devices show up.


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