Displaying an external call by name

Unanswered Question
Jun 5th, 2010
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Is it possible to display an incoming external call by name, rather than number? Either by looking up something in CUCM or by looking up an external corporate directory such as AD?

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William Bell Sat, 06/05/2010 - 07:39
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Well, if you have your trunks provisioned to allow name presentation from the carrier then the answer is yes.  There is a fee for this and the availability depends on your carrier, location, etc. The CUCM has nothing natively built-in that will do this for you.  Some soft phone clients or desktop based software may.


HTH.


Regards,
Bill

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