06-05-2010 07:16 AM - edited 03-15-2019 11:06 PM
Is it possible to display an incoming external call by name, rather than number? Either by looking up something in CUCM or by looking up an external corporate directory such as AD?
06-05-2010 07:39 AM
Well, if you have your trunks provisioned to allow name presentation from the carrier then the answer is yes. There is a fee for this and the availability depends on your carrier, location, etc. The CUCM has nothing natively built-in that will do this for you. Some soft phone clients or desktop based software may.
HTH.
Regards,
Bill
Please remember to rate helpful posts.
Please remember to rate helpful responses and identify
06-05-2010 04:19 PM
It's easily possible, see check my script "number to name" at http://ciscoscripts.com
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide