CM 5.2.1 Acquisition Problems

Unanswered Question
Jun 5th, 2010

My CM 5.2.1 (on LMS 3.2, running on a non-virtual server instance on Windows Server 2008 Standard x64 with SP1) is not properly collecting data during User Tracking. Major and minor acquisitions are running per the default schedule but not actually collecting any data. I tired kicking off an ad hoc acquisition and got the error shown in the attached screenshot.

A CSC search and check of Bug Tracker seemed to indicate that Bug /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} CSCtd49439 may be responsible. So I got the patch from the TAC and auccessfully installed it. However, I get the same results from User Tracking.

The server appears to be operating normally otherwise.

Any suggestions?

I have this problem too.
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patrick.peuten_2 Sat, 06/05/2010 - 12:56


you could check if there is a file named "xmlwrite.lock" in your Cisco Works folder. Don´t know the exact position, so maybe u can use the windows search for the whole CW installation folder to find that file.

U can delete this file, after that, try to start the Ut again.



Marvin Rhoads Sat, 06/05/2010 - 14:39

Sorry but a search of CSCOpx reveals no file of that name.

I have a case open with the TAC, just thought I'd cross-post here for added input.

Joe Clarke Sat, 06/05/2010 - 16:11

With 5.2.1, you need to make sure you have patches for CSCtg20882 in addition to CSCtd49439.  You are almost certainly running into one or both of these problems.

Marvin Rhoads Sat, 06/05/2010 - 17:22

Thanks, Joe. I will pass that on to my TAC engineer (SR 614567031).

CSCtg20882 refers explicitly to xmlwrite.lock, which is not found on my server. But... the error message I do get seems to indirectly refer to the same thing.

Marvin Rhoads Tue, 06/08/2010 - 08:17

It appears that the patch installation script for CSCtd49439-0 did not properly update the file PortDetailsXml.class. Manually replacing it fixed the issue.

I went ahead and applied the CSCtg20882 patch while I was in there.

User Tracking is now acquiring hosts properly.


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