IPCCX7 integration with CRM (Microsoft)

Unanswered Question


Is there any document about configuring the ipccx using unified call connector.. I want also to know that i just want to pass the customer information entered during call to the CRM, is it possible by sending the Set Enterprise contact info step and then forwarding the variable via url to the CRM.



James Hawkins Mon, 06/07/2010 - 08:53
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This is covered in the installation guide which is included in the zip file containing the application itself.


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