IPCCX7 integration with CRM (Microsoft)

Unanswered Question
James Hawkins Mon, 06/07/2010 - 02:01
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Cisco provide a free product to integrate with MS CRM called Cisco Unified CallConnector for Microsoft Dynamics CRM


http://www.cisco.com/en/US/products/ps6713/index.html


I would suggest that you download the foc software zip file and go through the install guide to assess whether this is what you need.

Hi,



Is there any document about configuring the ipccx using unified call connector.. I want also to know that i just want to pass the customer information entered during call to the CRM, is it possible by sending the Set Enterprise contact info step and then forwarding the variable via url to the CRM.



Regards


Nareh

James Hawkins Mon, 06/07/2010 - 08:53
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This is covered in the installation guide which is included in the zip file containing the application itself.

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