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IPCCX7 integration with CRM (Microsoft)

nareh84
Level 3
Level 3

‎06-07-2010 12:22 AM - edited ‎03-14-2019 05:50 AM

hi,

I need information about integration b/w ipccx7 and CRM (miscrosoft). Can somebody provide the document regarding it. Also i need to know whether some seperate software is required for integartion or it can be done by passing value in the URL.

Regards

Nareh

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3 Replies 3

James Hawkins
Level 8
Level 8

‎06-07-2010 02:01 AM

Cisco provide a free product to integrate with MS CRM called Cisco Unified CallConnector for Microsoft Dynamics CRM

http://www.cisco.com/en/US/products/ps6713/index.html

I would suggest that you download the foc software zip file and go through the install guide to assess whether this is what you need.

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nareh84
Level 3
Level 3
In response to James Hawkins

‎06-07-2010 02:13 AM

Hi,

Is there any document about configuring the ipccx using unified call connector.. I want also to know that i just want to pass the customer information entered during call to the CRM, is it possible by sending the Set Enterprise contact info step and then forwarding the variable via url to the CRM.

Regards

Nareh

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James Hawkins
Level 8
Level 8
In response to nareh84

‎06-07-2010 08:53 AM

This is covered in the installation guide which is included in the zip file containing the application itself.

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