CCX CAD hang on reserved state

Unanswered Question
Jun 7th, 2010

Hi,

We have CCM  and CCX.When CAD in reserve state it hangs and we need to restart the CAD and login in again.Secondly on status bar i see partial status.

Please help me on this

Regards,

Asim

I have this problem too.
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Jonathan Schulenberg Mon, 06/07/2010 - 04:58

You need to provide more detailed information than this; help us help you.

What have you tried so far to resolve the problem?

When did this start happening

What did you do prior to this starting?

What version of CCX are you on?

What services show down in CAD?

Asim Afzal Mon, 06/07/2010 - 05:02

Call manager version: 7.1.3.32900-4

IPCC Version: 7.0(1)SR05_Build504

CAD Version: 6.6(1) Build 6.6.1.400

Call recording service is down in CAD

This problem starts automatically.

I have check the configuration and also restarted services in CAD but the problem still persists

Anthony Holloway Mon, 06/07/2010 - 07:17

Stuck in reserve is usually a misconfiguration of your CSS on the CTI Ports.  Double check your CSS to ensure it includes the Agent's DN partition.

EDIT:  And if it wasn't clear, check the partition of the Agent who is stuck in reserve.  Don't just look in the CSS for a partition that you think is correct.

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