Solved: HWIC-4ESW card installation issue

imran.moulvi · ‎06-07-2010

Hi Experts,

We have installed an HWIC-4ESW card on a Cisco 2801 router in SLOT#0. However the card is not getting detected.

The IOS version is 12.4(13r)T .

Can you please advise if there is something we are missing here. Does it needs to go into a specific slot on the router.

Appreciate the help.

Regards,

Imran.

krahmani323 · ‎06-07-2010

Hello Imran,

According to this link :

http://www.cisco.com/en/US/docs/routers/access/interfaces/ic/hardware/installation/guide/oview_ic.html#wp1111342

In the Cisco 2801 (and not 2811, 2821 ...) : slot 0 and slot 2 do not support HWICs (they are recognized in slot 1 and 3).

So I would suggest to turn off your 2801 move your HWIC form slot 0 to slot 1.*

Thank you.

Kind regards

Karim

View solution in original post

krahmani323 · ‎06-07-2010

Hi Imran,

According to this link : http://www.cisco.com/en/US/prod/collateral/routers/ps5853/product_data_sheet0900aecd8016bf0b.html

, the module should be detected in your version (minimum supported IOS is 12.3(8)T).Moreover I do not see any SLOT restriction about this module.

However I would like to know what is the exact reference of your module ? Is it HWIC-4ESW or HWIC-4ESW-POE ? Indeed for the last case (poe module) the router has to have a special power supply => (reference of the bundle is CISCO2801-AC-IP)

=> http://www.cisco.com/en/US/prod/collateral/routers/ps5853/prod_qas0900aecd8016c026_ps5854_Products_Q_and_A_Item.html

A. The Cisco 2800, 2900, 3800 and 3900series routers support optional field-replaceable power supplies that, along with the inline power modules (4- and 8-port modules: part numbers ILPM-4 and ILPM-8) provide the PoE function.

If the module is not POE, have you tried in another slot ? Is the module listed in the 'sh diag' (/ show inventory) ?

Regards.

Karim

imran.moulvi · ‎06-07-2010

Hi Karim,

The card is HWIC-4ESW .

Also its not showing in sh diag. Below is the output.

TRU_Powai_RTR2#sh diag
Slot 0:
        C2801 2FE 4SLOT Mainboard Port adapter, 4 ports
        Port adapter is analyzed
        Port adapter insertion time 01:12:37 ago
        EEPROM contents at hardware discovery:
        Chassis MAC Address      : 0023.5eb5.d6da
        MAC Address block size   : 34
        PCB Serial Number        : FOC124710GL
        Hardware Revision        : 7.0
        Part Number              : 73-8190-08
        Board Revision           : A0
        Top Assy. Part Number    : 800-23435-06
        Deviation Number         : 0
        Fab Version              : 04
        CLEI Code                : IPMK400ARA
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Product (FRU) Number     : CISCO2801
        Version Identifier       : V05
        Processor type           : 86
        Chassis Serial Number    : FHK1249F0EM
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF C3 06 00 23 5E B5 D6 DA 43 00 22 C1 8B 46
          0x10: 4F 43 31 32 34 37 31 30 47 4C 40 04 1C 41 07 00
          0x20: 82 49 1F FE 08 42 41 30 C0 46 03 20 00 5B 8B 06
          0x30: 88 00 00 00 00 02 04 C6 8A 49 50 4D 4B 34 30 30
          0x40: 41 52 41 03 00 81 00 00 00 00 04 00 CB 89 43 49
          0x50: 53 43 4F 32 38 30 31 89 56 30 35 20 D9 02 C1 40
          0x60: 09 86 C2 8B 46 48 4B 31 32 34 39 46 30 45 4D FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x80: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x90: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xA0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xB0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xC0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xD0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xE0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xF0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x100: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x110: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x120: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x130: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x140: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x150: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x160: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x170: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x180: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x190: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x1A0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x1B0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x1C0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x1D0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x1E0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x1F0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

        WIC/VIC/HWIC Slot 3:
        Serial 2T (12in1)
        Hardware revision 1.0           Board revision B0
        Serial number     36864737      Part number    800-03181-03
        Version Identifier     V01      FRU Part Number     WIC-2T
        Test history      0x0           RMA number     00-00-00
        Connector type    PCI
        EEPROM format version 1
        EEPROM contents (hex):
          0x20: 01 12 01 00 02 32 82 E1 50 0C 6D 03 00 00 00 00
          0x30: 58 00 00 00 09 03 26 00 FF FF FF FF FF FF FF FF

Regards,

Imran.

krahmani323 · ‎06-07-2010

Hello Imran,

According to this link :

http://www.cisco.com/en/US/docs/routers/access/interfaces/ic/hardware/installation/guide/oview_ic.html#wp1111342

In the Cisco 2801 (and not 2811, 2821 ...) : slot 0 and slot 2 do not support HWICs (they are recognized in slot 1 and 3).

So I would suggest to turn off your 2801 move your HWIC form slot 0 to slot 1.*

Thank you.

Kind regards

Karim

imran.moulvi · ‎06-07-2010

Hi Karim,

Thanks much for your guidance. The card is getting detected after moving to slot#1.

Appreciate your help.

Best Regards,

Imran.

francisco_1 · ‎06-07-2010

As Karim, the module works in Slots 1& 3 on the 2801 platform.

Francisco.

w.iqbal · ‎06-08-2010

Salam:

Dear Imran,

In 2801, Only Slot 1 and slot 3 support HWIC-Card therefore you should move HWIC-4ESW from Slot0 to Slot1