Hi david,

Thanks for your answer. i'll try that first in my lab

The reason why i ask the question regarding the timezone is because when people are listening to their voice mail, the message that is played by Unity including the time the message has been left is not correct.

The unity connection uses the same ntp server as the CUCM. It is the domain controller. Time on the phones is ok so ntp is working. But this does not work for the Unity Connection apparently.

The user template is containing the correct timezone and also in the "general" system settings i have put the correct timezone but the issue is still there.

Best regards,

Kurt

Kurt,

The time users hear on their phone has nothing to do with the system time and timezone sync with NTP that you set up during platform installation.  It is contained in a Unity Connection configuration as follows:

You need to change the Time Zone with the General Configuration - this determines the Time Zone user's hear times in when they access voicemail.  Default is either PST or GMT equivalent of PST.  If you already changed this value, that's all you need to do (or should be all you need to do).  You may want to verify that CUCM and Unity Connection are syncing via NTP source on CLI by issuing "utils ntps status".  They likely are.  If so, I'd reset the Time Zone here and then change it back with a subsquent reboot.  Shouldn't be necessary but...worth a try.

Hailey