Unity Connection mailbox recovery

Answered Question
Jun 7th, 2010

Hello,

I have Unity Connection 7.1.3.  Is there a way to recover a mailbox?  I accidentally deleted a user with mailbox and try to restore it from backup but it does not have any option to restore a mailbox.  I do not want to restore the whole server in order to restore a single mailbox.

Please helps.

Thanks

Mark

Correct Answer by David Hailey about 6 years 8 months ago

The only way to restore a single mailbox is if you have configured COBRAS to backup selected users/mailboxes/messages.  Otherwise, the answer is no.  If you use DRS, it can backup each component individually but it restores the whole backup to the system.

Hailey

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Correct Answer
David Hailey Mon, 06/07/2010 - 12:37

The only way to restore a single mailbox is if you have configured COBRAS to backup selected users/mailboxes/messages.  Otherwise, the answer is no.  If you use DRS, it can backup each component individually but it restores the whole backup to the system.

Hailey

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markcarat Tue, 06/08/2010 - 06:28

Thanks for the information David. IMHO,  it is odd that Cisco left off such an important feature in DRS.

Regards

Mark

David Hailey Tue, 06/08/2010 - 13:54

I've heard that feedback before, so I understand.  On the flip side, DRS isn't really built for that task.  It's a complete backup solution in that you can choose large components of the system and get a complete backup of those.  It doesn't have the granularity built in to backup and restore specific objects.  But, it wouldn't be bad feedback to provide to your Cisco AM or someone that you feel would listen and pass the info up the chain.  The more Cisco hears something, the more likely it may someday get added to a features list.  In the meantime, if you feel you need to do that...then you can use COBRAS to backup specific objects.  You can even (based on your backup) restore as little as a single message to a user's mailbox.  Take a look at the COBRAS information at www.ciscounitytools.com and if you have any questions about how to make that work or what you may need to do to get things running...feel free to repost or even send me a private message.  I have some helpful info for you if you need it.

Hailey

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markcarat Wed, 06/09/2010 - 06:34

Hi David,

Thank you for your valuable information.  I tried COBRAS and it works.  I also find a utility called DRS Message Fisher (you may already knew this) at CiscoUnityTool.com which aloow us to extract or restore voicemail message from the DRS TAR file directly. Not TAC supported but it works.

Mark

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