I'm trying to use unity connection as a mini IVR.
What I would like to do is :
- If someone calls 1234, unity answers the call and says "If you want to have X, press 1. If you want to have Y, press 2. If ...."
- Then If someone press 1 and the target extension is busy, then I'd like unity to transfer the call to another extension.
I can't find how to configure this second part.
In transfer rules, if extension is busy, It seems I can only send callers to voicemail, place them on hold with or without asking. But It does not seem to be possible to transfer to another call handler or another extension.
Any help would be appreciate ...